Baltimore City Health Department Division of Aging & CARE Services

Taxicard FAQ’s

Answer

Call the taxi company directly, or hail a taxi from the street.

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We suggest you call 24 hours in advance to schedule a wheelchair accessible vehicle.

Answer

Check your online account (www.caretaxicard.com) or call Customer Support at (410-664-1123)

Answer

Yes, tipping is optional and tips can be processed using your TaxiCard.

Answer

You can go online (www.caretaxicard.com) or mail a check or money order to Creative Software Solutions, 6300 Blair Hill Lane, Suite 301, Baltimore, MD 21209.

Answer

You can go online and do a fare calculation ( Trip Planner) or call Customer Support at (410)664-1123.

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Please see the subsidy chart below.

Payment Code "L"
Your Monthly Payment + CARE TaxiCard Subsidy = Total Money added to your CARE TaxiCard
$6.00 $19.00 $25.00
$12.00 $38.00 $50.00

Payment Code "M"
Your Monthly Payment + CARE TaxiCard Subsidy = Total Money added to your CARE TaxiCard
$12.00 $13.00 $25.00
$24.00 $26.00 $50.00
Answer

Yes, but those funds will be added to your card balance dollar for dollar. i.e., if you are a code L and you pay $12, the city will add an additional $38 for a total of $50. If you send $15 you will have a total of $53 added to your card.

Customer Service: Mon. – Fri. 8:00 am – 5:00 pm (410)-664-1123